Last updated: 1 October 2026
All Products sold on swaranlabs.com, the Site, are digital and are delivered electronically. Nothing is shipped.
1. How Delivery Works
- 1.1 Software. After your payment is confirmed, you receive an email with your licence key and a direct download link for the installer.
- 1.2 E-books. After your payment is confirmed, you receive an email with a direct download link for your file. A free e-book is delivered by a download link, without payment.
- 1.3 Delivery is usually immediate. In rare cases that involve payment verification, it can take up to a few hours.
- 1.4 Your invoice or receipt is sent to the email address you gave, with your order confirmation.
- 1.5 A licence key and a download link are personal to you. Keep them private, and do not share them, as the Terms and Conditions explain.
2. If You Do Not Receive Your Product
- 2.1 Check your spam or promotions folder first. Email providers sometimes filter automated order emails.
- 2.2 If more than 24 hours have passed since your payment was confirmed and you still have not received your Product, write to support@swaranlabs.com with your order number. We deliver it at once, or refund the price in full if you prefer.
- 2.3 A delivery that is later than 24 hours after your payment is confirmed entitles you to a refund on request, under clause 2.3 of the Refund and Returns Policy, whatever the cause of the delay.
3. Downloading a Product Again
- 3.1 If you lose your download link or need to reinstall a Product that you have bought, write to support@swaranlabs.com with your order number, and we will restore your access.
4. Contact
- 4.1 Delivery questions go to support@swaranlabs.com. A complaint goes to the Grievance Officer named in Section 13 of the Terms and Conditions, who follows the times stated there.