Refund And Returns Policy

Last updated: 1 October 2026

Read this before you buy. This Refund and Returns Policy says what we refund, what we do not refund, and how to ask. It applies to every Product sold on swaranlabs.com, the Site, by Srutio Media And Software under the name Swaran Labs, the software and technical wing of Srutio Media And Software.

1. The Short Version

1.1 Every Product is a digital download. We deliver a licence key or a download link as soon as your payment is confirmed. There is no trial, and we do not refund a Product because you changed your mind once it has been delivered as the Delivery Policy describes.
1.2 We do refund the price you paid in the cases in Section 2, whether or not you have used the Product.
1.3 This policy does not limit any right that the law gives you. Section 7 explains.

2. When You Get a Refund

2.1 The Product is defective or deficient. It has a fault or shortcoming, or it does not perform as it should on a computer that meets the system requirements stated on its page.
2.2 The Product is not as advertised or agreed. It lacks a feature, a licence term or a system requirement that the Product page, the Site or your order stated, or it is not what that page described.
2.3 The Product is delivered late. We did not deliver it within 24 hours of your payment being confirmed. We refund on request whatever the cause of the delay.
2.4 You were charged wrongly. You were charged twice for one order, or you were charged an amount that does not match the total price shown to you at checkout. We correct our error, and the wrongly charged amount goes back to you.
2.5 We cancel your order. If we cancel a confirmed order for any reason, we refund everything you paid.
2.6 The law gives you a remedy. If a law gives you a right to a refund in another case, we refund in that case too.

3. How to Ask

3.1 Email support@swaranlabs.com or eeshin@swaranlabs.com. Give your order number and say what went wrong. For a fault, add the Product version, your Windows version, and any error message or screenshot, so that we can find the fault quickly.
3.2 Ask as soon as you find the problem. A request made within 30 days of delivery is always in time. That is the period that sub-clause viii of clause 47 of section 2 of the Consumer Protection Act, 2019 applies when a receipt states no other, and we state the same period on your receipt. A request made later is not out of time for a defect, a misdescription or a late delivery, and we decide it on its merits. This period does not shorten any right that the law gives you, including your time to bring a complaint before a Consumer Commission.
3.3 We give every request a reference number and acknowledge it within 48 hours. The acknowledgement carries a copy of your request as we recorded it.
3.4 Where a fix or a replacement download would solve the problem, we may offer it first. If a Product is defective, deficient or not as advertised, you may still choose a refund, and we will not refuse it.

4. What We Do Not Refund

4.1 A Product that matches its description and works as stated, where you decide that you do not want it or do not need it.
4.2 A Product that you find is not what you expected, where it matches its Product page and its system requirements.
4.3 A Product that will not run because your computer does not meet the system requirements stated on the Product page before you bought.
4.4 A licence that we revoke because the key was shared, resold or used in breach of the Terms and Conditions, after we have told you why and given you seven days to reply.
4.5 A Product that was free.

5. How and When We Refund

5.1 We refund to the payment method you used, and we refund the full price you paid, including tax. We start the refund on the day we approve it. It ordinarily reaches you within 5 to 7 business days, and the exact time depends on your bank or payment provider. We confirm the refund to you in writing.
5.2 If the original payment method can no longer receive the refund, we agree another way with you.
5.3 When we refund a software Product, its licence key is deactivated and its download link stops working.

6. Cancellations

6.1 You may abandon a checkout at any time before payment is completed, and no fee is charged.
6.2 After payment is confirmed, you cannot cancel the order, because the Product is delivered at once. You may ask for a refund in the cases in Section 2.
6.3 We charge no cancellation fee. If we cancel a confirmed order, we refund everything you paid.

7. Your Legal Rights

7.1 This policy states how we handle refunds. It does not limit any right you have under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 or any other law. Those Rules say that a business that sells its own goods or services directly to consumers online must not refuse to refund the price in three cases. The first is a good or service that is defective, deficient or spurious. The second is one that is not as advertised or agreed. The third is one that is delivered later than its stated delivery schedule, except where force majeure caused the delay. If any part of this policy conflicts with the law, the law prevails.
7.2 You may complain to the District Consumer Disputes Redressal Commission within whose area you live or personally work for gain, or to the State or National Commission where the Act gives it jurisdiction over your complaint. The time limit is two years from the cause of action. You may also contact the National Consumer Helpline on 1915 or 1800 11 4000, every day from 8 AM to 8 PM except national holidays, or through consumerhelpline.gov.in.

8. Complaints and Contact

8.1 Refund questions go to support@swaranlabs.com.
8.2 A complaint goes to the Grievance Officer: Eeshin, Chief Architect and Proprietor, Srutio Media And Software. Email: eeshin@swaranlabs.com.
8.3 The Grievance Officer gives every complaint a reference number, acknowledges it within 48 hours with a copy of the complaint as recorded, and redresses it within one month of receiving it. You can quote the reference number to follow the complaint.