Terms And Conditions - Swaran Labs

Last updated: 1 October 2026

These Terms and Conditions, the Terms, govern your access to and use of swaranlabs.com, the Site, and your purchase of any software, e-book or other digital product made available on the Site, the Products. The Site is operated by Srutio Media And Software, a sole proprietorship registered in Kolkata, West Bengal, India, acting through its proprietor, under the name Swaran Labs. Swaran Labs is the software and technical wing of Srutio Media And Software. In these Terms, the Company, we, us and our mean Srutio Media And Software.

Swaran Labs sells its own digital Products directly to consumers, and the Company applies the consumer protections of the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 that apply to that kind of sale. By accessing the Site or buying a Product you agree to be bound by these Terms. If you do not agree, do not use the Site or buy any Product.

1. Definitions

1.1 User, ‘you’ and ‘your’ mean any person who accesses the Site or buys a Product.
1.2 Products means all software, e-books and other digital goods offered on the Site, whether they are listed now or added later, and whether they are sold or offered free of charge.
1.3 Content means all text, graphics, images, product descriptions and other material on the Site, excluding the Products themselves once bought.
1.4 Consumer has the meaning given in clause 7 of section 2 of the Consumer Protection Act, 2019.

2. Nature of Products, Pricing and Consent

2.1 All Products that carry a price are sold on a one-time payment, perpetual basis. The Company does not offer, and has no present intention of offering, subscription pricing for any Product on this Site.
2.2 All Products are digital goods delivered electronically. No physical goods are shipped from this Site.
2.3 Prices are shown in Indian rupees. The total price payable for a Product is displayed on that Product’s page before checkout as a single figure, together with a breakup that shows the price of the Product and the applicable tax, so that no charge is revealed for the first time at the payment step.
2.4 Your consent to a purchase is recorded only through an explicit and affirmative action by you, such as clicking a clearly labelled Buy or Pay button. No consent to a purchase, to marketing communications or to any optional data processing is recorded through a pre-ticked checkbox or any other default mechanism. Before you pay, you will be asked to tick an unticked box to confirm that you have read these Terms, the Refund and Returns Policy and the Delivery Policy.
2.5 Software Products are licensed and not sold. Your use of a software Product is also governed by that Product’s End User License Agreement, which is presented before or during installation. If these Terms and a Product’s End User License Agreement conflict on a licensing matter, the End User License Agreement governs for that Product.
2.6 E-books and other non-software Products are supplied on the licence terms stated on that Product’s page at the time of purchase, which form part of these Terms.
2.7 Some Products, such as free e-books, are offered without a price. These Terms apply to them in the same way, except for the sections on payment, cancellation and refund, which apply only where a price has been paid.
2.8 Each Product page states the price, the licence terms and the refund position before you buy.

3. Eligibility, Purchase and Payment

3.1 You must be at least 18 years old and able to enter a binding contract under the law of India to buy a Product. The Company does not knowingly sell to anyone under 18. You must give accurate, current and complete information when you buy, and you are responsible for keeping any account credentials and licence keys issued to you confidential.
3.2 Payment is processed by third-party payment gateways. The payment methods accepted, the security of those methods, any fee or charge that applies, the options for reversing a payment, and the contact details of the payment service provider are shown at checkout. The Company does not store your full payment card, UPI or bank account details on its own servers. If your payment method settles in a currency other than Indian rupees, the amount charged to you is converted at the rate that your bank or the payment processor applies at the time of purchase.
3.3 The Company charges no cancellation fee. You may abandon a checkout at any time before payment is completed at no cost. After payment is confirmed, the Refund and Returns Policy governs, and an order cannot be cancelled by you, because the Product is delivered at once. If the Company cancels a confirmed order for any reason, it refunds the full amount paid.
3.4 The Company issues an invoice or receipt for every paid purchase and sends it to the email address you gave.
3.5 Delivery of Products is governed by the Delivery Policy published on the Site, which forms part of these Terms.

4. Acceptable Use

You shall not:

4.1 Use the Site for any unlawful purpose or in breach of any law or regulation.
4.2 Attempt to gain unauthorised access to any part of the Site, to other users’ accounts or to the Company’s systems.
4.3 Reproduce, copy, sell, resell or exploit any part of the Site or its Content without the express written permission of the Company, except as the law allows.
4.4 Use any automated system, including a bot or scraper, to access the Site in a way that sends more requests than a person could reasonably send in the same period.
4.5 Share, resell or redistribute a Product, or a licence key issued for a Product, to any third party, except where that Product’s own licence terms expressly allow it.
4.6 Post, submit or send any fake or misleading review, rating or endorsement of a Product, or any review that does not describe your own genuine experience of the Product.
4.7 Probe, scan or test the security of the Site, or introduce malicious code to it, without the written permission of the Company.

5. Refund, Cancellation and Delivery

The full terms on refunds, returns, cancellations and delivery are in the Refund and Returns Policy and the Delivery Policy published on this Site. Both form part of these Terms and should be read before you complete a purchase. In summary, a Product has no trial and no refund for a change of mind, and nothing in either policy limits any remedy that the law gives you for a defective or deficient Product, a Product that is not as advertised or agreed, or a Product that is delivered late.

6. Intellectual Property

6.1 The Site and all Content are protected by copyright and other intellectual property law, and they belong to the Company or its licensors.
6.2 Swaran Labs, Srutio, Srutio Media And Software, and all associated Product names, marks and logos are trade names and marks of the Company. The Srutio name and tagline device, filed as a trade mark in Class 9, which covers software, on 9 January 2026, is registered. No other name or mark of the Company is registered. Nothing in these Terms gives you any right to use these names and marks.
6.3 Buying a Product gives you only the licence rights stated in that Product’s own licence terms. It does not transfer any ownership of intellectual property to you, except in your own output as a Product’s licence terms state.
6.4 You may not use the Content, by manual or automated means, to train, fine-tune, test or improve any machine learning or artificial intelligence system without the written permission of the Company. The Company reserves all rights, including any right to opt out of text and data mining.
6.5 Names and marks of other parties, such as Windows, belong to their owners and appear on the Site only to identify them.

7. Disclaimers

7.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE AND ALL PRODUCTS ARE PROVIDED AS IS AND AS AVAILABLE, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
7.2 THE COMPANY DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE OR FREE OF ERRORS, OR THAT ANY PRODUCT WILL MEET YOUR SPECIFIC REQUIREMENTS.
7.3 Nothing in this section limits any right you have under the Consumer Protection Act, 2019, including your right to a remedy where a Product is defective, deficient or not as described, or under the Consumer Protection (E-Commerce) Rules, 2020, or under any other law that cannot lawfully be excluded by agreement.
7.4 The Products are software and publications. The Company makes no claim that any Product, or any sound, tuning or frequency that a Product produces, has an effect on the body, mind, health or wellbeing of any person. No Product is a medical or therapeutic device, and nothing on the Site is medical advice. Loud sound can damage hearing, and you should keep the volume at a level that is comfortable.

8. Limitation of Liability

8.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR ANY PRODUCT, EVEN IF THE COMPANY WAS TOLD THAT SUCH DAMAGES MIGHT OCCUR.
8.2 TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF THE COMPANY ARISING OUT OF OR RELATED TO THESE TERMS OR ANY PRODUCT IS LIMITED TO THE AMOUNT YOU ACTUALLY PAID FOR THE PRODUCT THAT GAVE RISE TO THE CLAIM, OR INR 1,000 IF THE PRODUCT WAS FREE.
8.3 Nothing in these Terms limits or excludes liability that cannot be limited or excluded under the law of India. That includes liability for fraud, wilful misconduct, gross negligence, and death or personal injury caused by negligence. It also includes any right you hold by statute as a Consumer, including under the product liability provisions of the Consumer Protection Act, 2019, and any right to compensation that you hold under the Information Technology Act, 2000. Nothing in this section limits the relief that a Consumer Commission may order under the Consumer Protection Act, 2019, which applies in addition to other laws.

9. Indemnification

9.1 If you use the Site or a Product in the course of a business, or for resale or another commercial purpose, you agree to indemnify and hold harmless the Company against claims, liabilities, damages and expenses, including reasonable legal fees. This applies to a claim by a third party that is caused by your breach of these Terms, your breach of any law, or your breach of any third party’s rights. This clause does not apply to the extent that the loss results from the fraud or wilful misconduct of the Company.
9.2 If you use the Site or a Product for personal purposes, whether or not you paid, you remain responsible to the Company for loss that your breach of these Terms causes it, as the law allows, and you give no indemnity.

10. Governing Law and Dispute Resolution

10.1 These Terms are governed by the laws of India, without regard to conflict of law rules, and apply in the same way to all Users regardless of their country of residence. Nothing in these Terms limits any right a User has under the mandatory consumer protection law of their own country of residence, to the extent that such law cannot lawfully be excluded by agreement.
10.2 A party with a dispute writes to the other party and states the issue. Notice to the Company goes to the Grievance Officer named in section 13. The parties then try in good faith to settle the dispute within 30 days of the notice.
10.3 If you use the Site or a Product in the course of a business, or for resale or another commercial purpose, a dispute that is not settled in that period is referred to arbitration under the Arbitration and Conciliation Act, 1996, as amended from time to time. The tribunal is a sole arbitrator appointed by agreement of the parties within 30 days of a written request. If the parties do not agree, either party may apply for the appointment under section 11 of that Act. Neither party may appoint the arbitrator alone. The seat and venue are Kolkata, the language is English, the arbitrator gives a reasoned award, and the award is final and binding.
10.4 For a dispute under clause 10.3, the courts at Kolkata, West Bengal have exclusive jurisdiction over applications for the appointment of an arbitrator, the enforcement of an award, and any matter that is not referred to arbitration. Either party may still ask any court of competent jurisdiction for urgent interim relief.
10.5 If you use the Site or a Product for personal purposes, clause 10.3 does not apply to you unless you agree to arbitration in writing after the dispute arises, and the courts at Kolkata do not have exclusive jurisdiction over your dispute. If you are a Consumer, you may file a complaint before the District Consumer Disputes Redressal Commission within whose area you reside or personally work for gain, as clause d of sub-section 2 of section 34 of the Consumer Protection Act, 2019 provides. You may also file it before the State or National Commission where that Act gives it jurisdiction over your complaint. Nothing in this section stops you from approaching the Data Protection Board of India, an adjudicating officer under the Information Technology Act, 2000, or any other authority to which the law gives you recourse.
10.6 Nothing in these Terms shortens any period of limitation that the law of India gives you.

11. Grievance Redressal

11.1 In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the Company has appointed a Grievance Officer, named in section 13. The Grievance Officer acknowledges receipt of a consumer complaint within 48 hours, gives the complainant a copy of the complaint as recorded together with a reference number that allows the complainant to follow its progress, and redresses the complaint within one month of receiving it.

12. Events Beyond Reasonable Control

12.1 The Company is not liable for delay or failure caused by an event beyond its reasonable control. Such events include natural disaster, epidemic, war, an order of a government or court, failure of public power, internet or telecommunications services, and a cyberattack that the Company’s reasonable security measures could not have prevented. Where such an event delays delivery of a paid Product, the Company delivers as soon as the event ends or refunds the price on request. A Product that is delivered more than 24 hours after payment is confirmed is refunded on request under the Refund and Returns Policy, whatever the cause.

13. Contact and Grievance Officer

13.1 Srutio Media And Software is a sole proprietorship registered in Kolkata, West Bengal, India, under the Goods and Services Tax and on the Udyam portal as a Micro enterprise. It operates entirely online and has no office, shopfront or branch. Website: swaranlabs.com.
13.2 Grievance Officer: Eeshin, Chief Architect and Proprietor. Email: eeshin@swaranlabs.com.
13.3 Support and general queries: support@swaranlabs.com.
13.4 A legal notice to the Company goes by email to the Grievance Officer. The Company gives its registered address to a consumer commission, a court, a tribunal or an authority that asks for it, and a tax invoice carries the particulars that the law requires.

14. General

14.1 These Terms, with the Privacy Policy, the Cookie Policy, the Refund and Returns Policy, the Delivery Policy and each Product’s End User License Agreement, are the entire agreement between you and the Company about the Site and the Products, and they replace every earlier understanding about them. This clause does not exclude liability for fraud.
14.2 If a provision of these Terms is held to be invalid or unenforceable, it is limited to the smallest extent needed, or removed, and the other provisions continue in force.
14.3 A failure or delay by the Company in enforcing a right is not a waiver of that right.
14.4 The Company may transfer its rights and duties under these Terms to a successor to its business, including a company that takes over the business on a change of legal form, if the successor accepts them. You may not transfer your rights or duties without the written consent of the Company.
14.5 You agree to receive communications from the Company electronically, by email to the address you gave or by notice on the Site, and that electronic communications satisfy any legal requirement that a communication be in writing, to the extent that the law allows. The Company may keep electronic records of its communications with you and may produce them as evidence to the extent that the law allows.
14.6 A person who is not a party to these Terms has no right to enforce them. The English text of these Terms governs. The word including means including without limitation.

15. Changes to These Terms

15.1 The Company may update these Terms. The updated version is posted on this page with a revised last updated date, and a material change carries a dated note at the top of the page for 30 days. An updated version applies to purchases made after it is posted. The version in force when you bought a Product governs that purchase. Continued use of the Site after an update takes effect is acceptance of the update for your later use of the Site.